WHAT IS IN THESE TERMS?
These terms tell you the rules for using our mobile application (our App).

WHO WE ARE AND HOW TO CONTACT US
Our App is operated by TOPPS EUROPE LIMITED ("We").
We are registered in the United Kingdom under company number 02673753 and have our registered office at 18 Vincent Avenue, Crownhill Business Centre, Milton Keynes, MK8 0AW. We are a limited company. Our VAT number is GB608693513.
To contact us, please email totalfootball@topps.com or telephone our customer service line on 08701203630.

BY USING OUR APP YOU ACCEPT THESE TERMS
By using our App, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our App. We recommend that you print a copy of these terms for future reference.
In addition to these terms, the way in which you can use the App may also be controlled by the relevant App Store’s own rules and policies which you should consult.

THERE ARE OTHER TERMS THAT MAY APPLY TO YOU
We license use of the App to you subject to our End-User Licence Agreement, any rules or policies applied by the relevant appstore provider or payment provider, as located at https://www.apple.com/legal/internet-services/itunes/dev/stdeula/, https://play.google.com/about/play-terms/index.html and https://www.paypal.com/uk/webapps/mpp/ua/useragreement-full
These terms of use refer to the following additional terms, which also apply to your use of our App:
·        Our Privacy Policy which sets out information about the protection of your personal data when using our App.

   
WE MAY MAKE CHANGES TO THESE TERMS
We may amend these terms from time to time. Every time you wish to use our App, please check these terms to ensure you understand the terms that apply at that time.

WE MAY MAKE CHANGES TO OUR APP
We may update and change our App from time to time to reflect changes to our App, products, users’ needs and our business priorities.

WE MAY SUSPEND OR WITHDRAW OUR APP
Our App is made available free of charge.
We do not guarantee that our App, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our App for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
You are also responsible for ensuring that all persons who access our App are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
Our App is aimed at users of various ages, including children. There are however no age barriers to those accessing our App. Users who are children should only use the App if supervised by their parent or guardian and parents or guardians should review these Terms carefully. Users require a PayPal account to process an e-commerce transaction, to have a PayPal account, you must be at least 18 years of age.

WE MAY TERMINATE YOUR ACCOUNT
We may, in our sole discretion and without notice or liability to you or any third party, immediately terminate your access to the App on the following grounds: (a) violations of these Terms or other policies, agreements, or guidelines; (b) requests by law enforcement or government agencies; (c) a request by you (self-initiated account deletions); (d) unexpected technical or security issues or problems; (3) abuse of fellow users and/or staff; and (f) extended periods of inactivity. Termination may include removal of access to all offerings and the deletion of your account information.

 

We operate a zero tolerance towards cheating in Topps Total Football. If we deem that your account is found to be gaining an unfair advantage in any of the game modes within our application, we reserve the right to take immediate action without notice or liability. This may include reducing or impacting leaderboard scores, removing rewards or suspending access to your account. You have a right to appeal via email to support@total-football.mail.helpshift.com where this will be placed under review.

YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at totalfootball@topps.com.

HOW YOU MAY USE MATERIAL ON OUR APP
We (or, as the case may be, our affiliated or group companies) are the owners or the licensee of all intellectual property rights in our App, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our App for your personal use and you may draw the attention of others within your organisation to content posted on our App.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our App must always be acknowledged.
You must not use any part of the content on our App for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our App in breach of these terms of use, your right to use our App will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

IN-APP PURCHASES
We provide certain products and services for purchase within the Apps (each an “In-App Purchase”).  In-App Purchases are optional extras and it is not necessary to make an In-App Purchase in order to use our App.
Our App contains virtual currency. You may purchase or earn coins within our Apps using real currency.  You may use virtual currency to purchase digital goods in the App.  
Virtual currency may never be redeemed or exchanged for real money, goods, services or any other item with real monetary value.  You may not transfer any virtual currency to any other party outside of the provided means within the app (in exchange for card(s) via trade).
If you are under 18 then you must have your parent or guardian’s permission to make any In-App Purchases. By completing the In-App Purchase, you are confirming to us that you have any and all permission that may be necessary in order to allow you to make that In-App Purchase. If you are a parent or guardian of someone under the age of 18 we recommend that you consider any parental controls that may be provided by the App Store if you are concerned that your child may make unauthorised In-App Purchases.
All In-App Purchases are subject to payment terms and conditions of the applicable App Store and not made with us directly. In-App Purchases are subject to such third party’s terms and conditions of sale. Information regarding the applicable terms of sale, payments, taxes, payment methods, your right to cancel a transaction and when you can exercise such right (where applicable) and the technical steps to conclude a transaction will be detailed in the App Store’s terms. If you have experience any payment related issues with In-App Purchases, including any subscriptions we may offer, then you need to contact the App Store directly.
If an In-App Purchase is not successfully downloaded or does not work correctly once it has been successfully downloaded, we will, after becoming aware of the fault or being notified of the fault by you, investigate the reason for the fault. You may contact us at any time to notify us of a problem by emailing totalfootball@topps.com following which we will investigate and work to resolve the issue for you. If payment has been received for the In-App Purchase and content has not been provided, we will then rectify this and provide the relevant content to you. Alternatively you may contact the App Store directly for help to resolve this issue.

DO NOT RELY ON INFORMATION ON THIS APP
The content on our App is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our App.
Although we make reasonable efforts to update the information on our App, we make no representations, warranties or guarantees, whether express or implied, that the content on our App is accurate, complete or up to date.

WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO
Where our App contains links to sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
Please note that we only provide our App for domestic and private use. You agree not to use our App for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

YOUR PERSONAL INFORMATION
Details about how we handle your personal information are set out in our Privacy Policy.

RIGHTS YOU ARE GIVING US TO USE MATERIAL YOU UPLOAD
If you upload or post content to our App, you grant us, third parties and any other users of the App the following rights to use that content:
·        A perpetual, worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display and perform that user generated content.

WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE THEM
We do not guarantee that our App will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our App. You should use your own virus protection software.
You must not misuse our App by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our App, the server on which our App is stored or any server, computer or database connected to our App. You must not attack our App via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under applicable laws, including the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our App will cease immediately.

RULES ABOUT LINKING TO OUR APP
You may link to our App, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our App in any website that is not owned by you.
Our App must not be framed in or on any other App.
We reserve the right to withdraw linking permission without notice.
If you wish to link to or make any use of content on our App other than that set out above, please contact totalfootball@topps.com.

WHAT CARD CONDITION IS GUARANTEED BY TOPPS?
Any card that is determined to grade an ‘eight’ or better meets Topps standards.

Topps categorise a grade 8 card in line with industry standards. This means that at first glance the card looks to be of high quality, but upon closer inspection there may be a minor print imperfections, slight damage or fraying on one or two of the corners. Centering should be no more that 70/30 difference on the front.

Due to production and handling of the cards, we strive to produce mint or better card(s), but cannot guarantee these conditions. The Topps Company will replace any Topps produced card (from the current year) that is determined to be damaged or defective from production, after being reviewed by our quality control department as not constituting a grade 8 product.

Print finishes, typographical errors and editorial discrepancies are not grounds for a return.  If you choose to print a parallel card, the # will be replaced by a number that shows what version of your card is, such as 1/25, 5/25 and so on. This will not necessarily be the same as the count at the time of your order and not grounds for a return or refund.  Please note that The Topps Company does not pay for shipping when it comes to claims for damaged or defective cards and is not responsible for lost, stolen, damaged, delayed, or, misdirected mail. Replacements for eligible cards will be shipped within 2 to 4 weeks of receipt. Any ineligible cards received (or any cards that Topps is unable to replace, for any reason) will be returned back to the consumer. 

WHERE CAN I SEND DAMAGED CARDS FOR REPLACEMENT?
The Topps Company will replace any Topps produced card that is determined to be damaged or defective from any current-year product (only), while supplies last. Topps will send a replacement of similar value (same card not guaranteed).
A request must be accompanied by the following three items:
(1) The damaged card
(2) a letter of explanation
(3) copy of receipt/invoice from point of sale.
Cards can be sent to:
Topps Europe Limited.

Returns Department
PO Box 850
Milton Keynes
MK8 0HU
UK

Topps strongly recommends sending all replacement requests in a fashion which provides proof of delivery, within padded envelopes or boxes.  Please note that The Topps Company does not pay for shipping when it comes to claims for damaged or defective cards and is not responsible for lost, stolen, damaged, delayed, or, misdirected mail. Replacements for eligible cards will be shipped within 2 to 4 weeks of receipt. Any ineligible cards received (or any cards that Topps is unable to replace, for any reason) will be returned back to the consumer. 

To be eligible to be submitted for a QC review for a replacement following a purchase, the initial request would need to be submitted within 30 days of purchase. Subsequent reviews of the same order fall under the same timeframe of the initial review and would not be eligible post-30 days to be submitted again.

INTERNATIONAL TAXES
E-commerce orders placed with Total Football from outside the UK may be subject to local import taxes as of 4th January 2021.

HOW LONG WILL IT TAKE FOR MY CARDS TO BE SHIPPED?
Once an account holder has placed a delivery request for a card(s) held in their customer typically, within three business days of receipt, the order will be processed and shipped. Once products have been packed and shipped, they should arrive at their destination within 10-15 additional business days.

Please note that once a shipping request is placed, it may not be cancelled, but can be returned at the customer’s expense within 14 days of receipt, should the goods no longer be required and have not been opened. Any refund will be issued, to the payment method used, within 30 days after receipt of the returns.

WHICH COUNTRY'S LAWS APPLY TO ANY DISPUTES?
Consumers should note that these terms, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

OUR TRADEMARKS ARE REGISTERED
TM/® & © 2023 The Topps Company, Inc. All Rights Reserved. "Topps Total Football" is a trademark of the The Topps Company Inc.

All UEFA Champions League, UEFA Europa League and UEFA Europa Conference League names, logos and trophies are the property, registered trade marks, designs and/or copyright of UEFA. All rights reserved. Manufactured under license by Topps Europe Holdings Ltd.

You are not permitted to use the trademarks without our approval, unless they are part of material you are using as permitted under How you may use material on our App.